“On Friday afternoon, I noticed that a hinge on my garage door was broken. I contacted a repair company based our of Billings and was told that they should be able to make it to Absarokee on Monday or Tuesday. I called this morning to see if they could narrow down the time frame so I could plan my day. The guy on the other end of the line was a complete ass to me! (The woman I spoke to on Friday was very pleasant and helpful). I told him that he could cancel my request and I would find someone else to do the job. So, I did a Google search and found Baileys Garage door in Billings. I called and spoke to Brian about the issue and let him know I lived 60 miles away. He suggested I first send him a picture of the issue to see if it was something we could fix on our own. I did. He let me know that we could easily fix it on our own with the purchase of a new $6 hinge. A far cry from the $250 repair we were originally looking at.
Honesty goes far. Good customer service is key for any business. I will let friends know to contact your business for their garage door needs.”